Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my RailClick ticket?
• Will RailClick compensate me if my train is delayed?
• Do I get a refund from RailClick if my train is canceled?

• How can I cancel my RailClick ticket?

  You can cancel your tickets by clicking on the cancellation link in the confirmation mail.

  We will then check the fare conditions and if the fare is refundable, we'll proceed to make the refund to the original account the tickets were purchased with.

  Learn about each carrier's refund terms:

  • Trenitalia cancellation policy
  • Renfe cancellation policy
  • Deutsche Bahn cancellation policy
  • SNCF cancellation policy
  • Eurostar cancellation policy
  • SBB cancellation policy
  • ÖBB cancellation policy
  • SNCB cancellation policy
  • NS cancellation policy
• How can I change my seat reservation with RailClick?
• How can I change my RailClick ticket?
• How long does it take to receive a refund from RailClick?
• What happens if I miss my connection due to a delay with RailClick?
• What happens if I miss my RailClick train?
• What should I do if there is a strike with RailClick?