Payments

• Can I get an invoice for my RailClick tickets?
• Can I get a VAT invoice from RailClick?
• How can I change the default currency on the RailClick website?
• How do I check if my booking with RailClick has gone through?
• What forms of payment can I use for RailClick?
• What should I do if I lost connection during the payment process with RailClick?
• What should I do if I've been charged but haven't received my RailClick tickets?
• What should I do if the payment isn’t successful during the booking process on the RailClick website?
• What system does RailClick use to prevent fraud in case of card theft or loss?
• Why does RailClick charge a booking fee?
• Why is my PayPal payment not working with RailClick?

• Why was my payment rejected by RailClick?

  Don't panic if your credit card is declined. There could be a few simple reasons for this:

  • You may not have the online sales option activated in your bank account.
  • Your card may have expired, or you may have entered the numbers incorrectly.
  • You may have chosen the incorrect card type, or it may be a card type that we do not accept. Check the related article "What forms of payment can I use?" to see if your card is accepted.
  • Your card company may have declined the transaction. If you believe this is the case, contact them for assistance.
  • We implemented identity verification checks to help prevent issues such as fraud.
  • It could be a 3D Secure issue.
  • We recommend using a different card to make your reservation; if this does not work, please contact us.